I hope the following information is helpful to you
1. I can't log in to the account.
Please reconfirm your account and password for any errors. If the password is forgotten, please click https://www.hionesies.com/customer/account/forgotpassword/ to reset the password.
2. How can I pay?
You can pay with a Paypal account, credit card and Western Union.
Specific methods can refer to our payment method https://www.hionesies.com/payment-method.html
3. I can’t calculate the price of goods.
The top of the web can be changed currency, you can choose your currency.
4. How to choose the size.
A size chart is attached to the detailed information below each item for your reference.
You can also refer to our size guide https://www.hionesies.com/size-guide.html for reference.
5. Is there a discount on purchasing goods?
Click https://www.hionesies.com/coupon-code to get the coupon code. One order can only apply for one coupon.
6. What is the mailing method and when can I receive the goods?
We mainly have three Shipping Methods:
• Standard Shipping: 5-8 business days (EMS) - $12
We generally ship within 24 hours, ordering shipments daily in the order.
The specific delivery time will vary depending on the product and your region. Our express delivery will try our best to serve you as fast as possible.
7. I want to change the order information.
Change the product: Before the product is shipped out, please contact our email [email protected] to modify. If the goods have been shipped out, you can receive the goods and contact us by email at [email protected] to inquire about the return details and return it.
Change of address and contact details: Our goods will be dispatched within 24 hours. If you change before shipment, please contact our email [email protected] immediately. If the goods have been shipped out, we are sorry, we will not be able to helo you to make a change.
8. I want to cancel the order.
If your goods have not been packed and shipped, we will refund your fee, but if they are shipped, we are sorry that we do not accept the cancellation of the order. For details, please refer to our return policy https://www.hionesies.com/returns-exchanges.html
9. I want to return/exchange.
If you are not satisfied with the goods, please contact us within 3 days after receiving the goods ([email protected]), send your order number to us and explain the product problem, provide photo evidence, we will arrange for you to return Cargo service.
However, please pay special attention!
(1) We can only accept the return of new unused products and defective products caused by non-customer reasons, and do not accept unauthorised returns.
(2) The freight generated in the return process needs to be borne by the customer. To exchange the goods, you need to make up the shipping cost that we will send back to you. The refund will be refunded after deducting the postage fee.
For details, please refer to our return policy https://www.hionesies.com/returns-exchanges.html
10. I have a problem with the goods.
Please contact our email [email protected] within 3 days and attach the order number and the picture of the goods received. We will handle it as soon as possible.
11. Do you accept wholesale?
Of course. You can contact our e-mail ([email protected]) for detailed information and we will provide you with a price discount.
For more questions, please contact us at [email protected]